There is a myth around Human Resources, their need in the office, their role among other workers, where they stand in the hierarchy, and what their job description is. And it seems, politely so, that a surprising amount of HR, don’t even know their political and ethical role.
Human Resources was established for employee counsel, as opposed to everyone going union and using union reps (who are employed by the employee, not the employer), as an alternative as an advocate for the employee with the company’s goals and best interest at heart. It is a balancing act that requires true diplomacy, tact, grace, and a cunning and shrewd business sense. Like hiring an accountant for the company, you do not simply hire someone to figure out the numbers nonsense. You hire an accountant who is knowledgeable about filing, working numbers in the right integrity, ensuring your costs remain low, and seek out options for marginal profit and can balance the books in a such a way it’s not costing unnecessary dollars waving “bye bye” out the window. So with HR, you should be seeking a strategist, not a people pleaser.
Human Resources is not a High School Guidance Counselor. I don’t want to hear about your petty problems with Bill and Sally. Spare me the details. It is your responsibility under the work code of ethics to figure it out until there are irreconcilable differences. If you want someone to be a sounding board, that’s different. In that case, tell me. But don’t stalk me to my office, complain, and then cover it up with how you really like them because they are such nice people. That’s gaslighting. Don’t complain in the first place. Therefore, do not privy me to information as a supposed “leak”, and then say “whoops, please don’t do anything” when really you think this is a sneaky and clever way of getting me to discipline someone. I’ll fire you for breech of trust, misrepresentation, withholding information, ethical slander, fraudulent character, triangling, gaslighting, undermining, contributing to bad moral, and anything else I can sum up. Two words, Be Ethical. HR is not here to do people pleasing, or to solve employee disputes. Solving disputes is a combined effort between the supervisor/manager and HR when it escalates, and not before then. For those of you who may not be aware, HR monitors your behaviour in disputes, handling relations, and conduct. We keep note of anything that is a misrepresentation of character, breech of trust, or violates ES (Employment Standards), LR (Labor Relations), or Company Policy. If you violate enough, you go on the black list. It may be 2 years later, but when push comes to shove, and your behaviour has not changed or showed character growth, technically it doesn’t exist in the books, but it will still go against you.
It’s not all RAGS (Rules and Regulations). Policy is unique and eloquent. That’s why it’s called Policy, not law, not rules, not rights. Policy. HR should be creative with policy and court it with the same enthusiasm as a business relationship would with high profile client. You should know the character of policy (when it is appropriate), its circumstance (how effective in this circumstance), its development (in all circles, such as Trades, Medical, Social Services, Legal, etc), its rulings (how successfully different policies have been implemented for this scenario), and when and WHERE to extend or expand upon it. Policy does not dictate the law, but it does paint the scene and players for which the legal action will be carried out. Make it eloquent, just, and above all: air tight. Everyone in the company should have signed a confidentiality agreement to start, integrity agreement second. Policy should be updated regularly with HR Employment Standards development, legislative changes, and company growth and development. Ten policies that work excellent for a company of 40 employees, may backfire for a company that doubles within a year.
“I don’t want to hear about your hobbies, quirks, or personality traits- you either have the skill set or you don’t.” As quoted from an HR professional here in Vancouver. What? Who decided on this? Is this why employees are suffering each other and everyone hates their job? I can tell you now, if someone has strong pathology, looks like a psychopath, is an outside of work alcoholic, philanderer, has anger issues, or is abusive – I will NOT hire you. For the simple reasons of how you act in your personal life is always a translation of how you will act in your professional life. Morals and Values do not change when you walk in the office door, you take them everywhere. Furthermore, if I find you annoying, I will not hire you based on that you don’t fit in with the culture of the office. Fair is fair. I’m not going to piss my employees off. And that’s not in policy.
Human Resources handles the basic duties of an Office Manager plus benefits and payroll. False! This is one of the most common myths, just add on the high school guidance counselor bit. HR does not manage the office the same way an OM does. Typically, OM (Office Managers) have administrative training, a professional HR should have training in employment law, basic one-to-one counsel, peer support, training and coaching abilities, and be able to provide counsel to senior management, something an OM is not trained to do. So on the Hierarchy scale, the HR doesn’t actually have a “place” as their diplomacy and integrity is supposed to keep them as advocates for the employees, but keeping managers and senior staff on track achieving company goals. It’s a neutral position, that if it has to could be somewhere beside a senior Director- however the HR would most definitely have to be quality and know their stuff.
These are just a few of the myths in HR. You may recognize one, two, or all. But if you are an HR professional, please keep these in mind and make critiques to be the better professional I bet you can be.